FAQs

If you wish to return any of our products, you must notify our team within 14 working days of receiving your order. You can contact us by e-mail at contact@labz-nutrition.fr

Remember that you can only return products that have never been opened, i.e.:

• bottles still with their tamper evident sleeve on the lid,

• unopened doypacks,

• blisters never pierced.

Don't forget to attach all the paper flyers and protective films.

We are sincerely sorry for this error, do not worry the article will be returned to you as soon as possible. Please contact our team at contact@labz-nutrition.fr explaining the problem with your order number.

If you're having trouble accessing your account, first:

1. Check that the email address provided is correct

2. Create a new password on this page

3. You will receive an email allowing you to reset your password.

If despite these tips the problem persists, contact us by email at contact@labz-nutrition.fr

Our products are available in pharmacies and parapharmacies, in our stores, and from partners. You can find our points of sale on this map. And if you want to reference our products (you never know!), do not hesitate to write to us at contact@labz-nutrition.fr

You can contact our team at contact@labz-nutrition.fr by sending them a photo of your damaged products as well as the order number. If the package in which you received your products was also in poor condition then don't hesitate to also take a photo (it's important for us 😀).

You can join our team by writing to contact@labz-nutrition.fr specifying your order number, you will see she is very friendly!

If the status of your delivery is indicated as “delivered”, we ask you to wait 48 hours because the carrier system allows up to 48 hours between the change in status of a package and its reality on the ground. .

Beyond that, we invite you to contact us quickly by e-mail at contact@labz-nutrition.fr

From Monday to Friday, orders placed before 2 p.m. will be dispatched the same day, beyond that, they will be dispatched the next day (excluding weekends and public holidays). You will receive an email with tracking information as soon as your order ships.

The time is generally less than 72 hours if you have chosen a parcel relay.

The delay is generally 24 to 48 hours if you have chosen home delivery.